ソリューション

  • 製品
  • 活用事例
  • 業種
  • EBOOK
  • デジタルエコノミー時代のカスタマーサービス
  • カスタマーサービスを継続した顧客とのエンゲージの場とするために必要なポイントとは?
  • CASE STUDY
  • コンプライアンス違反管理プロセスの自動化と拡張
  • 急速に拡大する規制要件に効果的に対応する方法とは

プラットフォーム

  • REPORT
  • Gartnerマジッククアドラントでリーダーの評価を獲得
  • エンタープライズ高生産性aPaaS部門にてリーダーの評価を獲得

導入事例・サポート

  • ServiceNow Training
  • 認定トレーニング&認定資格ガイド
  • ServiceNow製品導入を成功に導くために必要不可欠となる知識スキルの一覧を紹介しております

企業情報

  • Japan Office
  • ServiceNow Japan会社概要
  • ServiceNow Japan株式会社の会社概要及び所在地
Product Primer

Customer experience

Discover how to solve customer issues faster and give them something to rave about.

Customer Service Management

Resolve your customers’ issues faster, lower costs, and increase customer satisfaction. These resources will help you along the way.

Introduction Kit

Customer Service Management for the London release

Get CSM-specific slides, case studies, a pitch, and objection handling for your PPT presentations.

Introduction Kit

Customer Service Management for the Kingston release

Get CSM-specific slides, case studies, a pitch, and objection handling for your PPT presentations.

Infographic

Increase customer satisfaction

Discover how you can use ServiceNow® CSM to increase your customers' satisfaction in this PPT.

Video

Customer Service Management overview

See how to improve customer satisfaction and lower costs with ServiceNow CSM.

Overview

Customer Service Management value overview

Check out this one-page PPT overview of the value in ServiceNow’s Customer Service Management.

White Paper

Resolve customer issues

Learn how to improve customer satisfaction with fast issue resolution using ServiceNow CSM.

Explore Champion Enablement topics

Getting everyone on board with a new ServiceNow implementation is easier with excellent communications, solid governance, and tried-and-true training methods. Try our tools.

Value Calculator - CSM

How will 10% faster customer issue resolution improve your business? Find out with our newest value calculator.

Product Primers

Discover what you need to deploy, upgrade, and manage your ServiceNow implementation. Learn how to improve your processes to get top efficiency from the products you use. Get resources to introduce and show the value of your ServiceNow products to your enterprise.

IT transformation

Learn how to improve your ITBM, ITOM, and ITSM processes for top efficiency. Get actionable information to strengthen your security operations, governance, risk, and compliance.

Customer experience

Discover how to solve customer issues faster and give them something to rave about.

Employee experience

Explore how to transform your organization's HR service delivery for stellar employee experiences.

Now Platform

Maximize the benefits you get from the Now Platform® with intelligent applications and Performance Analytics to keep it running at its peak. Then take your instance farther, faster with Cloud Management.