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Success Pillar 3

Get your ServiceNow technology foundations right

Put a solid technical foundation in place for your ServiceNow implementation.

Manage to out of the box

By successfully managing to out of the box, you can upgrade faster and take advantage of innovation.

Success Checklist

Manage to out of the box

Download our step-by-step action plan for ensuring effective use of out-of-the-box capabilities.

Success Playbook

Avoid customization pitfalls so you can innovate and meet demand at scale

Learn how to promote business-smart customization to manage demand and innovate at scale.

Discover and map your service assets

ServiceNow Discovery and Service Mapping show how technology assets work together to run your business services.

Success Checklist

Discover and map your service assets

Download our step-by-step action plan for using ServiceNow to discover and map your service assets.

Success Playbook

Populate and maintain your CMDB with Discovery

Learn how to gain deep infrastructure visibility with ServiceNow Discovery.

Success Playbook

Normalize discovered software for effective software asset management

Learn how to improve software reconciliation accuracy and remediation outcomes.

Plan your architecture, instances, integrations, and data flows

Your architecture and data strategy for ServiceNow should be driven by your transformation goals.

Success Checklist

Plan your architecture, instances, integrations, and data flows

Download our step-by-step action plan for managing your CMDB, instance, and integration strategy.

Success Playbook

Plan your successful CMDB deployment

Learn how to build a healthy CMDB process to improve service performance.

Success Playbook

Go full throttle with ServiceNow instance performance maintenance

Learn how to improve the upgradeability, scalability, and performance of your ServiceNow instance.

Success Playbook

Integrate your Tenable SecurityCenter with ServiceNow

Learn how to prioritize and respond to vulnerabilities faster.

DATA SECURITY PLAYBOOK

ServiceNow security best practice guide:  Key elements to consider when securing your instance

Get our guidance to ensure security for your implementation.

Success Quick Answer

How do you migrate Lotus Notes applications to ServiceNow?

Learn how you can migrate Lotus Notes applications to ServiceNow.

Plan for upgrades at least once a year

Take advantage of the new and innovative capabilities made available with each ServiceNow release.

Success Checklist

Plan for upgrades at least once a year

Download our step-by-step action plan for planning and managing your ServiceNow upgrade.

Success Playbook

Perform ServiceNow upgrades quicker and more effectively

Learn how to maximize your value and minimize support issues.

Instance Upgrades

Accelerate your upgrade to Madrid using these resources

Get everything you need to know about upgrading to our Madrid release.

Success Quick Answer

When and how should I use Automated Test Framework (ATF)?

Get our quick guide on when and how to use Automated Test Framework (ATF).

Success Quick Answer

What best practices should I consider when creating ATF tests?

Learn which best practices to consider when you create Automated Test Framework (ATF) tests.

Success Quick Answer

How does HealthScan help me manage my instance health?

Learn how HealthScan can help you get maximum value from the platform and your apps by assessing and improving your instance health.

Success Quick Answer

What’s the process to review and address skipped changes?

Learn how to review changes you’ve made to your Now Platform instance after every upgrade.