Deliver a connected experience for customer satisfaction, brand loyalty, and customer retention

Drive fierce customer loyalty with connected digital workflows

Break down silos, be more proactive, and create instant customer satisfaction.

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Drive fierce customer loyalty

Go beyond traditional CRM and field service

Create a seamless customer experience, from issue to resolution. Fix issues before customers know they have them and empower them with AI-driven self-service.

Resolve complex customer issues end to end

Break down silos and automate processes across departments to resolve issues faster. Give agents and technicians full visibility in an intuitive workspace from anywhere.

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Fix problems proactively—before customers contact you

Identify issues early with event monitoring and analytics. Notify customers affected by major issues before they experience them.

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Put customers in the driver's seat at every step

Boost service speed and provide a personalized experience with knowledge base, chatbots, and communities.

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ANALYST REPORT

Achieving the right mix of customer experience improvements, financial outcomes and future-proofing customer service is no easy feat—but leaders can reap the rewards...

Corinium Global Intelligence, The Customer Experience Perspective: Insights on customer service from 100 C-level executives, April 2019

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Don’t just take our word for it

See how companies like yours have accelerated beyond the basics.

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SERVICES

Increased productivity 45%

Vodafone boosted customer satisfaction 25 points with streamlined, proactive processes.

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TECHNOLOGY

Cut response times 75%

Integrated and accelerated service at Basware boosts customer satisfaction 11%.

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TECHNOLOGY

Achieved 80% self-service

NICE goes beyond CRM to transform customer support with self-service portal.

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GOVERNMENT

Slashed resolution times 70%

Tennessee DHS redefines customer experience for government services.

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Solutions you need to drive customer loyalty

Improve service management for customer loyalty, satisfaction, and customer retention

Customer Service Management

Go beyond customer engagement and drive loyalty with proactive customer service.

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Improve field service management for customer loyalty and customer retention

Field Service Management

Complete work the first time, proactively address issues, and improve the customer experience.

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Gain visibility with ITOM to measure and boost customer satisfaction

IT Operations Management (ITOM)

Gain visibility into the health of your customer’s products and services to resolve issues proactively.

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The foundation for IT transformation and customer retention

Now Platform

The foundation for all your ServiceNow solutions, certified partner apps, and custom app needs.

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SERVICENOW EVENT

Knowledge 2020: May 3-7

Join us in Orlando and take work to the next level—at the early bird price!

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WEBINAR

Live product demos

See how to resolve customer issues end-to-end, fix problems proactively, and automate common requests.

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Meet the experts to drive customer satisfaction, customer loyalty, and customer retention for maximum customer lifetime value

Featured Resources

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Transforming Customer Service

How 5 enterprises reduced costs and increased customer satisfaction by solving issues faster.

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Customer journey mapping

Assess the quality of your customer experience to drive business growth.

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Field service best practices

Modernize field service with six best practices to improve the customer experience.

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WEBINAR

From experience to loyalty

Shift your mindset and see customer service as a strategic asset, not a cost center.

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Service excellence

Evolve from one-time engagement to end-to-end experiences for higher CSAT and greater loyalty.

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WEBINAR

CX in 2019: Humanized engagement

Join Paul Greenberg for practical guidance on creating more satisfied customers and lasting impressions.

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Metrics you should be tracking

Prove your customer service transformation success when you measure these key performance indicators.

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Driving radical innovation

Move beyond operational demands to deliver proactive strategies that drive growth.

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Talk to an expert

Engagement is the tip of the iceberg. What's below the surface will set you apart. Connect customer service with other teams to fix issues proactively.

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