ServiceNow Virtual Agent is a chatbot solution that helps you build conversational workflows for employees and customers to resolve common ServiceNow actions (IT requests, HR tasks and customer service inquiries) via the chat interface of your choice.
Improve service by providing customers and employees instant answers through 24/7 automated support
Reduce agent workload by resolving common requests so your employees can spend more time on complex inquiries
Scale business efficiency by lowering costs and handling higher volume of routine tasks
Simplify common IT requests in the Service Portal
Simplify common IT requests in the Service Portal
Simplify common Customer Service requests
Simplify common Customer Service requests
Simplify common HR requests
Simplify common HR requests
Simplify how you build virtual agents and conversational workflows
Simplify how you build virtual agents and conversational workflows
VIDEOS
Resolve routine IT requests on demand using a chatbot. Use out‑of‑the‑box conversations to automate tasks ranging from creating incidents to requesting and approving new services.
Make it quicker and easier for employees to get answers to routine HR requests using a chatbot. Use out‑of‑the‑box conversations to automate interactions ranging from pay discrepancies to updating an employee profile.
Resolve routine customer requests and answer frequently asked questions using a chatbot integrated with your customer service portal. Use out‑of‑box conversations to automate common interactions such as creating a product case to checking order status.
