ServiceNow® Problem Management minimizes the business impact of service disruptions and prevents future disruptions using ITIL‑proven practices. Run trend and root cause analyses and service configuration reviews, document solutions and workarounds, and keep stakeholders informed as you remediate issues. Proactively schedule changes from within any problem record and achieve a streamlined incident‑problem‑change lifecycle across IT.
Prevent service disruptions by proactively analyzing service performance trends and configurations
Speed up service restoration by publishing known errors and workarounds for all IT staff to use
Accelerate root cause resolution with structured problem analysis and by correlating problems with recent service activities
Identify potential faults and analyze root causes with the ServiceNow CMDB
Identify potential faults and analyze root causes with the ServiceNow CMDB
Performance Analytics provides deeper insights into performance trends
Performance Analytics provides deeper insights into performance trends
Publish known errors and document workarounds in the knowledge base
Publish known errors and document workarounds in the knowledge base
Kepner-Tregoe Structured Problem Analysis helps IT find the true cause of problems
Kepner-Tregoe Structured Problem Analysis helps IT find the true cause of problems
ITSM lets you consolidate fragmented legacy tools and transform your IT services from end to end
