Streamline field service with ServiceNow Field Service Management

Field Service Management

Modernize field service with connected digital workflows.

Boost customer satisfaction with efficient field service management. Connect field service with other teams and mobile tools to quickly respond to and prevent issues.

Enable field service as the face of your business.

Don’t just take our word for it

See how companies like yours use Field Service Management to deliver exceptional customer service experiences in the field.

HEALTHCARE

Managing and servicing 1.7 million devices

TRIMEDX successfully routes and resolves more than 175,000 cases each month.

UTILITIES

Maintaining 300+ telecom sites

Ameren uses Field Service Management to make field technicians more efficient.

TRANSPORTATION

Preventing outages

Cubic Transportation Systems automates services with ServiceNow digital workflows.

Capabilities that scale with your business

Field Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.

Dynamic Scheduling

Automatically schedule the best technician for the task with the right equipment.

Asset and Cost Management

Track locations, stock, and history for inventory and parts in a single repository.

Central Dispatch

Assign tasks to technicians with ease using a drag-and-drop visual interface.

Mobile Agent

Make it easy for agents to triage, act on, and resolve requests on the go.

Planned Maintenance

Schedule maintenance automatically based on time and usage to keep assets up and running.

Virtual Agent

Resolve issues faster and scale your organization with intelligent chatbots.

Continual Improvement Management

Initiate and track improvements to drive new levels of service efficiency.

Predictive Intelligence

Use machine learning to make recommendations and improve efficiency.

Performance Analytics

Analyze trends with KPIs, metrics, and dashboards for field service.

ServiceNow field service solution capabilities
ServiceNow latest release introduces Now Intelligence

What’s new in the Orlando release

Work smarter and make better business decisions with powerful insights and AI capabilities. The Now Platform Orlando release delivers new innovations in intelligence, mobile, and analytics.

Slack

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Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.
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Join us at a live or virtual event

BROADCAST

Now Platform® Orlando Release

Now Intelligence helps you work smarter and make better business decisions.

INDUSTRY EVENT

Field Service Palm Springs: Apr 21-24

Meet with field service and customer success leaders to drive excellence.

SERVICENOW EVENT

Knowledge 2020 is going digital

Our annual user conference moves to a digital experience beginning May 5.

Choose a package

Find the Field Service Management package that works for your business.

Standard

(6)
  • Dynamic Scheduling*
  • Central Dispatch*
  • Mobile Agent*
  • Planned Maintenance
  • Asset Management
  • Cost Management
  • Continual Improvement Management
  • Predictive Intelligence
  • Virtual Agent
  • Performance Analytics

Professional

(10)
  • Dynamic Scheduling*
  • Central Dispatch*
  • Mobile Agent*
  • Planned Maintenance
  • Asset Management
  • Cost Management
  • Continual Improvement Management
  • Predictive Intelligence
  • Virtual Agent
  • Performance Analytics

* Delivered as part of the Field Service Management application

// Commenting on 02/23/2020 (Author -- Pranaya) // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 (Author -- Pranaya) // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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