The Digital Future for Customer Service and Support

It is nearly impossible to discuss any aspect of an organization's computing environment without hearing the phrase 'digital transformation'. Corporate leaders – executives, line‑of‑business and IT – are all engaged in the discussion of digital transformation (DX) and the associated business imperatives. How is DX related to customer experience and what does it mean for customer service and support? Why must service operations and initiatives, such as proactive support, be evaluated in parallel with technologies for DX? 

Join Mary Wardley, Program Vice President with IDC, for a discussion of the next generation of customer service and support in a 'digitally transformed' organization. 

You'll learn:

  • What digital technologies are critical for delivering superior customer service and support.
  • What the "must‑have" requirements are in customer handling today and in the future.
  • How the Internet of Things (IoT), AI, and other next generation technologies blend with existing standards to enhance service and support interactions.

Blue 戻るground

Created with Sketch.

Start your path to success

All Form Fields Are Required
  • メールアドレス
  • 会社概要
  • 電話番号
  • ServiceNowの今後のイベント、製品、サービスについての情報を希望します。私はいつでもメール配信を停止できることを理解しました。
    Yes
    No
  • Mobile Phone
  • ServiceNow IDを取得
  • 表示 Strong passwords make everyone happy! Your password must contain:

    8 文字以上にしてください。

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [!@#$%*^&*()] is required

    メールアドレス ID の一部をパスワードに含めないでください

    パスワード
  • このフォームを送信することにより、私は利用規約を読み、同意したことを確認します。 プライバシー規約.
Skip To Try Demo
Created with Sketch.

ServiceNow ID

Please fill out the following fields before continuing
I have read and agree to the

ServiceNow Website Terms of Use

and understand that my personal information is processed in accordance with

プライバシー規約..

Yes
No