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Learn Five Key Principals for Modernizing your ITSM

Join us to discover how HHS modernized IT, giving senior leaders, and front‑line managers new tools to support the workforce of today. With ServiceNow® ITSM, HHS was able to accurately report on assets, shorten cycle times, improve quality, and optimize resources. Review the top five key principles for implementation success in a diverse distributed organization.

Modernizing ITSM improved availability and eliminated waste–resulting in massive innovation for digital‑era velocity in about eight months.

Learn how HHS achieved success:

  • Overcoming challenges faced with legacy ITSM solutions by switching to ServiceNow
  • Applying modern information technology to deliver better results to the public
  • Harnessing data, accountability, and transparency to make better decisions

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