ソリューション

  • 製品
  • ユースケース
  • 業種
  • e ブック
  • イノベーションのための 3 つの戦略
  • 人工知能によってカスタマー エクスペリエンスを変革する方法を学びます。
  • e ブック
  • トランスフォーメーションへの 5 つのステップ
  • 予防型かつ接続されたクライアント エクスペリエンスはファイナンシャル サービスにとって重要です。

プラットフォーム

  • レポート
  • Gartner: ServiceNow をリーダーとして指名
  • 2018 年度マジッククアドラント エンタープライズ高性能アプリケーション PaaS

お客様

  • お客様成功事例
  • チャンピオンが必要です!
  • 弊社のツールとリソースを使用して、組織内でより効果的に ServiceNow を浸透させてください。

さらに詳細を確認する

  • イベント
  • Knowledge 2019
  • 5 月 5 ~ 9 日にラスベガスで開催されるイベントで、働き方を次のステージへとレベルアップさせましょう。

How to Drive CX ROI with a Connected Service Experience

Delivering an end‑to‑end customer experience (CX) is challenging. Your customers expect an effortless, connected experience. Most top management teams want tangible financial results from a CX program.

Customer service is where you can show improved customer experience results in a real, measurable return on investment. Put another way, what is the cost to your business today of delivering a disconnected service experience? 

Paul Selby, Product Marketing Director with ServiceNow, and Landon Cook, Director of Customer Service for the Tennessee Department of Human Services, will discuss:

• The role of journey mapping in identifying and fixing customers’ points of friction
• Aspects to consider when calculating the expected ROI of a connected service experience
• Tips for getting support from management and buy‑in from other teams in your organization

Bob Thompson, founder and editor‑in‑chief of CustomerThink.com, will also share leading indicators of CX success and implications for your service strategy, based on his research.

Attend this webinar to learn how successfully optimizing and connecting service processes to provide a superior customer experience can be the foundation for continued CX momentum and executive support.

Blue Background

Start your path to success

All Form Fields Are Required
  • First Name
  • Last Name
  • Business E-mail
  • Company
  • Business Phone
  • Show Strong passwords make everyone happy! Your password must contain:

    At least 8 characters is required

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [!@#$%*^&*()] is required

    Password
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.