How Express Scripts Optimized HR Service Delivery

Join Mike Koehler and Kirsten Dietrich, HR service leaders at Express Scripts, as they detail how this Fortune #22 firm formulated and implemented a shared services infrastructure that is driving operational excellence in HR. Listen to the Express Scripts team as they provide you with practical guidance around HR shared services delivery.

Topics covered during the session include:

  • Devising a practical HR shared services model
  • Right‑sizing your organizational structure
  • Essential technologies and processes for HR shared services
  • Leveraging existing investments – e.g., Workday
  • Creating an end‑to‑end implementation checklist
  • Communications and change management strategies
  • Key metrics that drive continuous improvement
  • Things to consider when rolling out HR shared services

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