Imagine a highly available business services environment.
Highly available business services rely on modern IT operations
management (ITOM). What does that look like?
- You have an availability dashboard
structured around business services.
- You also have
consolidated event monitoring, so you can quickly identify the most
serious issues that may impact service performance before they turn
into outages.
- These high‑priority issues are then
automatically routed and assigned to the right person.
New IT Operations Management best practices pioneered by ServiceNow
customers have been proven to increase service availability. By
developing a service availability strategy, you can address IT issues
before they become business problems. This ebook can help you identify
where availability challenges exist and improve your ability to
analyze, prevent, and address problems before they occur.
