When IT doesn’t understand how infrastructure maps to business services, it’s difficult to prioritize critical events and manage IT change.
Service visibility lets you see critical relationships between infrastructure and business services, so you can quickly find the causes of business service problems and fix them fast. It can help you:
- Meet SLAs more consistently
- Prevent unintended consequences of IT change
- Quickly prioritize IT issues
This eBook offers a handy checklist to evaluate your service visibility and outlines best practices rapidly for gaining service visibility.