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IDC MarketScape: Worldwide IT Service and Incident Management Software 2017 Vendor Assessment

ServiceNow Named the Leader in IT Service and Incident Management Software Market

The IDC MarketScape IT Service and Incident Management Software 2017 Vendor Assessment compares vendors who offer IT service and incident management software to end‑user clients. This research represents both a quantitative and qualitative assessment of the offering and is based on criteria that measures how closely aligned each vendor is with meeting customers’ current and future needs.

ServiceNow is recognized as a clear leader because of our ability to help customers modernize their IT service delivery by allowing them to operate faster and be more productive and scalable than ever before. IDC also highlights how ServiceNow’s Intelligent Automation Engine helps IT organizations lower operation costs while improving their ability to efficiently and effectively comply with SLAs.

Read the full report for:

  • A full assessment of key vendors  
  • An overall snapshot of the industry
  • Insight into what makes ServiceNow different

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