Analyst Report

Proactive Customer Service: Myth or Reality?

How to enhance the effectiveness of customer interactions

The most successful enterprises provide a differentiated engagement and experience with the customer. By engaging in proactive customer service, organizations have an opportunity to “make a friend for life” by enhancing overall customer satisfaction and delight with the brand.

This IDC Technology Spotlight discusses the actions required to effectively develop this competency. Read the complimentary report for the:
  • Factors to consider when building a proactive service environment
  • Benefits of proactive customer service
  • Common challenges when making the transition
Created with Sketch.

Start your path to success

フォームのフィールドはすべて必須です
  • メールアドレス
  • 会社概要
  • 電話番号
  • 職位
  • ServiceNowの今後のイベント、製品、サービスについての情報を希望します。私はいつでもメール配信を停止できることを理解しました。
    Yes
    No
  • Mobile Phone
  • ServiceNow IDを取得
  • 表示 Strong passwords make everyone happy! Your password must contain:

    8 文字以上にしてください。

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [!@#$%*^&*()] is required

    メールアドレス ID の一部をパスワードに含めないでください

    パスワード
  • このフォームを送信することにより、私は利用規約を読み、同意したことを確認します。 プライバシー規約.
デモを試すへ進む
Created with Sketch.

ServiceNow ID

Please fill out the following fields before continuing
I have read and agree to the

ServiceNow Website Terms of Use

and understand that my personal information is processed in accordance with

Privacy Statement..

Yes
No
// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch