Calling All Superagents! These Megatrends Will Make Them Customer Service Heroes
Forrester pinpoints three megatrends for 2019 that are fundamentally changing how customer service operates.
Faster than a speeding chatbot…Able to leap tall customer requests in a single bound. Automation and AI have taken over the low-value, repetitive tasks of customer service, creating the need for the superagent—an expert in handling the high-value, challenging customer service tasks. Check out the Forrester report about the three megatrends affecting customer service this year. Learn:
- How automation and AI are reshaping operations and why it’s important to embrace the technology
- How AI is transforming the agent workforce and what that means to today’s generalist and mid-tier agents
- How you can empower your agents to deliver real customer value
Get the 2019 Report
The Three Customer Service Megatrends In 2019: As AI Eats Jobs, Agents Are More Valued, January 2019, Forrester