NTT Data integrates systems to transform monitoring and maintenance operations through centralized information management and rapid system development.
Building a central system
NTT Data is a Japanese IT systems integrator, one of the world’s largest. The business was founded in 1988 and now operates worldwide. Today, group activities include software, consultancy, and online payments. Revenues for 2019 were more than $21 billion. In Japan, NTT Data’s Network Solutions Division provides telephone line resale and maintenance services to approximately 1,000 customers.
Consolidation to support growth
Like others in the group, as the Network Solutions Division expanded, it found itself working from multiple systems. In order to provide high value-added services to customers, it needed to integrate multiple systems and centrally manage information. “It was also important to make operations efficient as soon as possible through speedy system development,” says Masatatsu Miura, Deputy Manager - Network Solutions Division, Business Solutions Sector, NTT Data.
“We decided to use cloud services, but we needed to find out which cloud services were strongest in which business fields, and determine their strengths before implementing them.”
Enables the launch of Mana PlaS®
After considering how to configure the system, it was decided to select the best cloud service for each business application and combine them into a multi-cloud environment. This is the Mana PlaS® system. Within this, ServiceNow aPaaS and SaaS have been adopted for monitoring and maintenance tasks such as incident management and construction event management, and the same platform can handle everything from development to operation.