DXC Technology leads digital transformations for clients
As the world’s leading independent, end-to-end IT services company, DXC Technology leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes.
The company’s technology independence, global talent, and extensive partner network—including ServiceNow—enable 6,000 private and public-sector clients in 70 countries to thrive on change. With 100,000+ employees worldwide, DXC Technology has successfully guided the world’s largest enterprises and government agencies through successful change cycles.
DXC Technology needed to rationalize and modernize its HR service delivery
Following the company’s formation in 2017, via a merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology wanted to unify its HR service delivery.
Successful mergers depend on meticulous planning and surgical execution. That’s why DXC decided early on that it needed a consistent, efficient, and intuitive way to deliver HR services. Following its creation via the merger, the company was faced with diverse regional HR processes and multiple legacy HR service delivery systems.
According to Manish Gurnani, DXC’s Director of HR Shared Services, “Our existing HR support systems were too expensive and didn’t deliver the experience that our employees deserved. For example, a significant percentage of DXC staff were still using an antiquated telephony-based system. We wanted to make HR services consistent and easy to use, creating a ‘one DXC’ experience for everyone. And, we had to do it quickly before the transitional support agreements for our existing systems ran out.”
ServiceNow enables DXC to handle diverse regional HR needs on a single, cost-effective platform
DXC chose ServiceNow® HR Service Delivery as its new global HR employee experience platform. DXC needed a single solution that could be implemented quickly that still accommodated a diverse HR process across different countries, languages, and practices.
Manish explains, “ServiceNow HR Service Delivery was the only product that allowed us to address these competing priorities. ServiceNow is also a DXC partner, so we had the skills in-house that we needed to tackle an enterprise-wide deployment.”
DXC went live in record time, leveraging the skills and methodologies of its own global ServiceNow practice
DXC first went live with ServiceNow HR Service Delivery in just 17 weeks, and then extended the solution to DXC’s entire employee base worldwide in an additional 14 weeks. With the rapid rollout, DXC was able to retire its legacy HR support systems and recognize significant further cost reductions, saving twice its annual system support costs.
Manish credits this rapid and successful rollout to the combination of the strength of DXC’s global ServiceNow practice and the flexibility of the Now Platform® capabilities. “DXC’s ServiceNow services team focused on business outcomes from the very first workshop. When it came to execution, the team looked beyond technology and focused on organizational change management, communications, and training. That’s how you deliver at enterprise scale, and it’s a fundamental reason why DXC successfully implemented the ServiceNow solution.”
ServiceNow delivers an intuitive, effortless, and secure HR service experience for each employee
Now, DXC employees have a single, intuitive portal for all of their HR services. It is an integrated and iterative platform that adapts to each employee’s region, status, and practice. With ServiceNow® Employee Service Center, employees can search an extensive knowledge base of online HR policies and procedures, open and submit cases, choose from a comprehensive library of HR services, and chat with live HR agents when in need of high-touch support.