CHRISTUS Health is a $4 billion healthcare provider with more than 600 services and facilities employing 45,000 associates and 15,000 physicians. With ServiceNow HR Service Delivery, CHRISTUS Health has been able to transition from manually handling routine HR inquiries—in‑person, via email, and over the phone— to a self‑service portal and automated HR service delivery processes. By increasing HR productivity and delivering more strategic value to their business partners, they have saved $9M over a three‑year period.