ServiceNow Names Javier Rodriguez of Sephora as the First IT Hero of the Month

SAN DIEGO ‑ May 18, 2011 ‑ ServiceNow, the creator of cloud services for enterprise IT management, today announced it has named Javier Rodriguez, Sephora senior IT service manager, as the first ServiceNow IT Hero of the Month. ServiceNow launched its IT Hero of the Month program to more than 1000 people at its Knowledge11 user conference. The ServiceNow IT Hero of the Month program will recognize the people who transform IT.

Javier went above and beyond to help several non‑IT Sephora business units streamline and automate their processes using ITIL process expertise and flexible cloud services from ServiceNow. His efforts helped Sephora realize more efficient business operations, critical to success in the retail industry.

Javier applied his expertise to business operations in the Sephora HR, finance and Web development organizations. Now the business turns to Sephora IT to save resources and run a more efficient business.

Sephora was founded in France in 1969 and acquired in 1997 by Paris‑based LVMH Moet Hennessy Louis Vuitton. Sephora is known for its unique open‑sell retail concept, as well as its unparalleled combination of more than 200 classic and emerging brands across a broad range of product. Today, Sephora has more than 280 stores in the U.S. and Canada as well as the world's top beauty website,, and more than 1,000 stores within 24 countries in Europe and 60 locations in China. In addition, there are more than 230 Sephora inside JCPenney locations.

Nominate IT heroes by visiting and clicking "Share your story. "ServiceNow will announce a new winner every month. Winners receive one complimentary registration to a Knowledge User Conference.

The ServiceNow modern approach to ITSM is drastically different from legacy alternatives. To learn more, a live, no‑registration‑required instance of ServiceNow is always available at

About ServiceNow

ServiceNow was created to break all the old rules of enterprise IT management software. Born in the cloud, ServiceNow makes IT immediate, social and intuitive. From the beginning, the company set out to give IT people powerfully simple cloud services that just work. Today, the world's most recognizable and innovative companies rely on SaaS from ServiceNow to transform IT to achieve IT 3.0. Founded in 2004, ServiceNow was recently named by Inc. 500 as one of the fastest‑growing companies in the world and is the undisputed market share leader in SaaS for IT. For more information, please visit http://www.service‑ or http://blog.service‑