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ServiceNow Named as Best Overall Offering in Next Generation IT Management Solutions

SAN DIEGO ‑‑ Nov. 26, 2012 – ServiceNow (NYSE: NOW), a leading provider of cloud‑based services to automate enterprise IT operations, today announced it has been recognized as the "Best Overall Offering" in the Enterprise Management Associates (EMA) Next Generation IT Management (NGITM) solutions Radar report. The firm also recognized ServiceNow as a Value Leader based on the combination of functionality, price point and vendor strength.

According to the report, "ServiceNow is the clear pioneer in Next Generation IT Management. Their leadership has paved the way for a true market in unified IT management tools. Their combination of functionality, enterprise class support, vendor strength and value‑oriented pricing continues to lead the marketplace. ServiceNow is broadly attractive across the market, and a good fit for firms of any size wanting an optimal combination of value, features and vendor strength supported by a unified IT management platform."

The NGITM Radar report is based on a comprehensive survey with more than 600 data points verified by product demonstrations and customer interviews. EMA evaluated each product along five dimensions: functionality, architecture and integration, deployment and administration, cost and vendor strength.

"ServiceNow was developed from the ground up to enable IT organizations to partner with the business by modernizing IT operations through automation of workflows and removing redundancies and complexities," said Matt Schvimmer, vice president of product management, ServiceNow. "EMA's recognition of ServiceNow as the Best Overall Offering for Next Generation IT Management solutions confirms our leadership in the market as well as our commitment to the transformation of IT in the enterprise."

To obtain a copy of ServiceNow's profile in the NGITM Radar report, please visit http://bit.ly/EMANGITM.

About ServiceNow

ServiceNow is a leading provider of cloud‑based services that automates enterprise IT operations. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. For more information, visit www.servicenow.com.

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ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.

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