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ServiceNow and Hitachi Solutions Partner to Bring IT Service Automation to the Japanese Market

SAN DIEGO and TOKYO – Feb. 4, 2013 – ServiceNow (NYSE: NOW), the enterprise IT cloud company, and Hitachi Solutions, Ltd. today announced that Hitachi Solutions has become the first business partner in Japan to provide ServiceNow software‑as‑a‑service (SaaS) to the Japanese market to automate enterprise IT operations. Hitachi Solutions will resell the ServiceNow Service Automation applications and the ServiceNow Service Automation Platform. Hitachi Solutions will also provide implementation, training and first‑level support for Japanese customers.

According to Keiho Akiyama, vice president and executive officer, Hitachi Solutions, Ltd., "Hitachi Solutions, as a system integrator, provides various IT services to a number of global companies in Japan and across the Asian region. I am quite confident that ServiceNow is one of the best cloud services for helping customers implement business process automation and standardization as well as for driving service consolidation among widely‑spread operational sites. Along with the delivery of ServiceNow, we utilize our extensive experience and expertise to further address our customers' challenges and contribute to their success."

ServiceNow enables enterprise IT organizations to consolidate operational applications and data with a single system of record to integrate what typically involves a wide variety of systems and applications. The ServiceNow SaaS includes a full suite of integrated applications as well as a platform for customizing those applications and creating entirely new ones. With ServiceNow, companies can create self‑service environments and automate business processes for speed, cost savings and agility. ServiceNow has over 1,500 customers, including some of the world's largest financial companies, retailers, manufacturers and healthcare organizations.

"As a leading cloud platform for enterprise IT, we partner with some of the world's leading companies to best serve the needs of each market. We believe Hitachi Solutions provides the catalyst we need to drive IT transformation in Japan," said David Schneider, senior vice president of sales, ServiceNow. "Together, we're committed to helping IT achieve innovation, efficiencies and competitiveness across the entire enterprise."

About Hitachi Solutions, Ltd.

Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, provides value‑driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in China, the United States and Europe. The flagship company in the Hitachi Group's information and communication system solutions business, Hitachi Solutions also offers solutions for social innovation such as smart cities. For more information on Hitachi Solutions, please visit: http://www.hitachi‑solutions.com.

About ServiceNow

ServiceNow is the enterprise IT cloud company. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. For more information visit http://www.servicenow.com.

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ServiceNow and the ServiceNow logo are trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.

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