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Service-now.com Pledges Software-as-a-Service Data Security

Oct. 3, 2008 ‑ SAN DIEGO – Service‑now.com, the pioneer of on‑demand IT service management, today announced certification by the U.S. Department of Commerce with the United States‑European Union (EU) Safe Harbor Framework. The Safe Harbor Framework facilitates secure, uninterrupted data transfers from the EU to the United States.

"As a software‑as‑a‑service vendor, our customers trust us to keep their IT service management running and their data safe," said Fred Luddy, Service‑now.com CEO. "While we already employ several layers of security in our technology, including secure data transmission protocols and SAS‑70 Type II certified data centers, this Safe Harbor certification underscores our commitment to the security of our customers' data around the world."

The European Commission's Directive on Data Protection prohibits the transfer of personal data to countries outside of the European Economic Area to nations that do not meet the EU standard for privacy protection. Approved by the EU in 2000, Safe Harbor provides a streamlined means for US organizations to comply with EU data standards for protecting personal data privacy and improve service to their clients in the EU.

Almost 25 percent of the Service‑now.com customer base is headquartered in Europe and Service‑now.com is demonstrating commitment to data privacy by certifying with the Safe Harbor Framework. As the program has grown, it has achieved global recognition as one of the best ways to meet the requirements of the EU's Data Protection Directive. For more information, visit the Safe Harbor website

About Service‑now.com

Service‑now.com is the pioneer of on‑demand IT service management software. Service‑now.com integrates ITIL v3 processes, software‑as‑a‑service delivery, and Web 2.0 functionality to deliver a flexible, intuitive and self‑managing application. Service‑now.com was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. The company is based in Solana Beach, Calif. and has more than 200 customers worldwide. For more information, please visit http://www.service‑now.com/.

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