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Service-now.com Hires IT Operations Veteran to Help Manage Rapid Customer Growth

SAN DIEGO – Knowledge10 ‑ April 19, 2010 ‑‑ Service‑now.com, creator of the modern enterprise IT service management application, today announced the appointment of Adam Furman to the newly created position of Service‑now.com senior director of global operations. Furman immediately assumes responsibility for Service‑now.com data center strategy, architecture, and operational process and roadmap to support the continuing growth of Service‑now.com.

Furman joins Service‑now.com after spending more than 15 years building global, cross‑functional IT teams and implementing world‑class technology infrastructures for high‑volume Web properties and Internet and information security vendors including MP3.com, Infospace and Websense.

"Service‑now.com's unique approach to enterprise IT management has created one of the few hyper‑growth technology companies in the world today. I jumped at this great opportunity and look forward to establishing a world‑class operations team capable of delivering the highest quality of service to Service‑now.com customers," said Furman.

Fred Luddy, Service‑now.com CEO, said, "The biggest challenge facing Service‑now.com today is managing our incredible growth while keeping our foot firmly pressed on the accelerator. The addition of Adam to our team allows us to further modernize our operations while continuing to provide the best enterprise IT service management application experience in the industry. Adam inherits a respected, energetic and capable team. With our core IT operations team, additional new hires, and Adam's leadership, we are well‑positioned to deliver continued operational excellence."

Furman graduated from the University of California, San Diego with an M.B.A. from the Rady School of Management after earning his Bachelor of Science in biochemistry and cell biology.

Knowledge10, the fourth annual Service‑now.com user conference, is back in San Diego, April 19‑21, 2010, and hosts more than 550 attendees to double last year's attendance. The conference has been sold out for three weeks. The Service‑now.com Knowledge user conference has become a substantial community of professionals dedicated to solving the challenges of IT service management using modern technology and common‑sense IT process.

Next week in Canada, please join Service‑now.com customers, employees and partners at Service‑now.com ITSM.NOW  executive briefings in Montreal, Toronto and Calgary.

About Service‑now.com

Service‑now.com enterprise IT service management combines ITIL v3 process support, modern SaaS delivery, and modern Web functionality to provide a flexible, intuitive and self‑managing application. Service‑now.com was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more information, please visit http://www.service‑now.com/ or http://blog.service‑now.com.

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