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Service-now.com Helps Centrica Achieve itSMF UK Project of the Year Finalist Status

LONDON ‑ Nov. 11, 2010 ‑ Service‑now.com, the creator of modern software‑as‑a‑service (SaaS) for IT service management (ITSM), today announced that Centrica was recognized as a finalist for the IT Service Management Project of the Year Award at the annual itSMF UK exhibition. Centrica's renewed service management program is built on the Service‑now.com platform and is one of the most comprehensive, single‑phase ITSM implementations in the world.

One of the world's leading integrated energy companies, Centrica moved to a SaaS ITSM platform to support unique processes and complex business requirements. This flexibility allowed Centrica to scale up or down based on demand while helping to create a more efficient IT service organization that can more effectively support user requirements. 

Centrica utilized services from Fujitsu for the implementation of Service‑now.com. A successful implementation has allowed many Centrica business units to leverage the Service‑now.com platform while ensuring compliance with complex regulatory requirements.

The itSMF UK Awards recognize outstanding achievements and significant contribution to the world of IT service management, showcasing the people and organisations delivering outstanding service.

"We are delighted to have been shortlisted for this award and we would like to thank both Service‑now.com and Fujitsu for making it a reality," says Peter Simmons, project sponsor at Centrica. "The move to an efficient and capable ITSM platform provides us with tangible benefits and aligns our processes with the company's vision of delivering a superior experience to customers and staff alike."

Chris Gomersall, Service‑now.com VP of EMEA sales, said, "This prestigious award is a testament to an excellent team of Centrica ITSM professionals and to Service‑now.com and Fujitsu's industry‑leading capabilities. This was an extremely complex enterprise implementation and we are thrilled by Centrica's success."

About Service‑now.com

The Service‑now.com enterprise IT service management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive and self‑managing, application in the cloud. Founded in 2004, Service‑now.com uses a new business model and modern technologies to transform IT. According to the 2010 Inc. 500 list, Service‑now.com is the fastest‑growing IT management software company. For more information, please visit http://www.service‑now.com or http://blog.service‑now.com.

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