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Featured Analyst Reports

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Forrester Total Economic Impact™ of ServiceNow Security Operations*

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Gartner: Innovation Insight for Security Orchestration, Automation and Response, Nov 2017

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The Forrester Wave™: Strategic Portfolio Management Tools, Q3 2017

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Forrester Studies: How ServiceNow Customers Increased IT Productivity by 20% and Customer NPS by 10 Points

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Gartner: Modernizing HR Service Delivery for the Digital Workforce

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Gartner: Rethinking CRM Customer Service Fundamentals for a New Age

*A January 2018 commissioned study conducted by Forrester Consulting on behalf of ServiceNow.

 

**Gartner Magic Quadrant for Enterprise High‑Productivity Application Platform as a Service, Paul Vincent, Van L. Baker, Yefim V. Natis, Kimihiko Iijima, Mark Driver, Rob Dunie, Jason Wong, Aashish Gupta, April 26, 2018. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties or merchantability or fitness for a particular purpose.

 

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